Please Use the form below to contact us. This is the best and fastest way to reach us as we do not employ telephone support staff to answer the phone. Using email allows us to track issues and will help us to improve our systems to better serve you! We will respond to support requests with a few hours during normal business operation and most times much quicker. Support channels are monitored constantly except Holidays or Special events which will require additional time and will be answered in order that they are received upon return.

To prevent our emails from being blocked by your email system, we recommend that you add our email address (support@ecigsplus.com) to your address book/whitelist. If you don't receive a reply from us, please remember to check your SPAM/JUNK folders. If we do not reply in 24hours, please resend the email to support@ecigsplus.com.

• For Pre-Sales questions related to any of our products please use the 'SALES' drop down link.
• For Support type questions for any of our products, please use the 'SUPPORT' drop down link
• Warranty and Return issues select 'SUPPORT' from the drop down link. When you submit a warranty ticket Please state the order number, the product in question and a full description of your problem. Please review our warranty policy to make sure the item(s)are within the covered warranty period here: Shipping and Returns.
• For General information, comments and questions please use the 'INFO' drop down link.

Thank you for Shopping with us we appreciate it and will make every reasonable attempt to make you happy! Do not hesitate to contact us for any reason